(via Slashdot) Steve Friedl wrote a candid piece titled, "So you want to be a consultant?" His post reminded me of some of the points Grant Barrett made in his two part series covering freelance tech support, that I reposted.

I got a kick out of Steve's use of the term, Warm Fuzzy Feelings. He makes sense: Give your customer the warm fuzzy feeling. Or better yet, just take great care of your clients.