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July 16, 2008
2 Minute Survey Postcard: Sounds like a Scam
Today in the mail, I received a postcard stating that by participating in a two (2) minute survey, I will receive 2 nights accommodations and possibly $250 worth of Exxon Gasoline.
[Your Name Here], simple for calling and participating in a two minute life-stye survey you will receive 2 Nights Accommodations at the Holiday Inn or Holiday Inn Select of our choice. Call in the next 48 hours and receive $250 in Exxon Gasoline. Call 888-287-5525 IMMEDIATELY!!!!!
Their number, 888-287-5525, which I googled and found some posts referring it to a time-share marketing company. I also found their page on the East Texas BBB web site. Looks like I will be tossing this little postcard in the trash.
--Chris
Company Name Listed on the Card:
J. Marketing & Re
1910 E SE Loop 323
Suite 294
Tyler, TX 75701
Posted at 06:29 PM in Personal | Permalink
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Comments
Thanks for the post. I got the exact same post card in the mail and it will be going in the garbage.
Posted by: Djuana | Aug 22, 2008 9:00:32 PM
Got it yesterday...and when you call the number and follow instructions, the recording tags your last name on card then continues to repeat itself w/instructions to the caller (automated). My guess is that they are building a database. This entire practice should be illegal. I wonder if an attorney could shut this operation down. Thanks for the alert Chris! Tony Burt, Kingwood, Texas
Posted by: Tony Burt | Aug 23, 2008 1:32:29 PM
Ya i got one too.....googled and got the same links...plus to here.
Tear it up folks
Posted by: Dan | Sep 6, 2008 1:00:15 PM
I just received $450.00 from J. Marketing and Research!
Let me say that again. In caps -- so no one misses it...
J. MARKETING AND RESEARCH JUST SENT ME $450.00!!!
I know that a lot of people posting on this site are upset about J. Marketing and Research, and their postcards. (I received mine on July 28th, 2008.) But I patiently worked the system, and am now _thrilled_ that they sent me that postcard. So I'm trying to spread the word, so that maybe other people will start to feel better about _their_ dealings with J. Marketing and Research, as well!
Here's the story. (It's long and a bit involved, but stick with it -- I think you'll like it...)
I live in Lansing, Michigan. I received the postcard, and was immediately highly skeptical. But I went ahead and called 888-287-5525, vowing not to give them any sensitive or personal information, but interested in whether or not I could really get what they were promising.
I spoke to a representative on the phone. She was very nice and professional, though it was obviously a "hard sell"-type conversation. She assured me that, yes, I was indeed already entitled to $250 in gas and a two-night hotel stay, but if I would just drive to Ann Arbor and attend a presentation about their vacation packages, I could get even _more_! I think it was another $400 in gas, plus free airfare to one of seven select cities.
I told the representative that I was skeptical of this deal, as the postcard was covered with exclamation marks and seemed too good to be true. But I told her she could flag me in the "system," and that I would be happy to talk with her with a more open mind once I had received the initial incentives.
She assured me that I was entitled to the $250 in gas and the two-night stay already, but explained to me that if I went to the presentation in Ann Arbor, I could get the incentives (the original, _plus_ the additional) right there. But if I didn't go to the presentation, I would have to wait 6-8 weeks for the incentives to be sent to me. I said, "Fine! I'll wait."
She replied, "But there are only 38 spots left at our presentation -- I can't guarantee that you'll still have a spot in a couple of months..."
I said that I was willing to take that risk...
So I waited. For six weeks. Then I called the number again (I scanned the card into my computer before I mailed it back with the "HHG" code written on it), and asked, essentially, "It's been 4-6 weeks -- where's my stuff?"
The man I was speaking with said, "Oh! It takes 6-8 weeks for the cards to arrive -- not 4-6 weeks..."
I admitted my mistake. I said I'd wait a couple more weeks. In the meantime, he took my name and address again and said that he'd check into what was causing the delay...
Two weeks later (September 23rd), I called back. I was given a new number to dial -- 800-337-0214 -- and I talked with "Kathleen." She apologized, and said that she didn't know where the original mailing might be, but she said that she would send out a new mailing by Friday (Sept. 26). She said it would arrive by the next Friday (Oct. 3). I said, "Well what happens if the one you _already_ (presumably) mailed arrives in the meantime?"
She responded, "If that happens -- Merry Christmas!"
So I said OK, and waited for a week. When the envelope arrived, it was hand-addressed, not machine processed. Clearly, it was the "special" mailing, not the "automatic" mailing that should have come to me without any extra provocation. However, it did not contain what I was promised.
I had been promised $250 in free Exxon gas. I received a form on which it said that I had to pay $35 (which they claim is refundable) to get "the opportunity to receive $300 in gas rebates." But the rebates have to be redeemed in $25 increments, and only after I've bought $100 worth of gas, and I can only receive one $25 rebate each month.
I had been promised a free 2-night stay in any Holiday Inn of my choosing. I received a form on which it said that I had to pay $35 (which is NOT refundable) to get a "reservation request form." Plus, when I get to the hotel, it said that I have to pay a $60 room rate tax deposit. (Again -- nonrefundable.)
Plus, I also received a form for a THREE-night stay at a hotel. But on the form, it said that I had to pay $40 (again -- NOT refundable) to get a "reservation request activation form." Plus, when I get to the hotel, it said that I have to pay a $75 room rate tax deposit.
So -- I called the 800-337-0214 number back. This time, I spoke to "Tina." I related the whole, sordid story. I told her that I didn't know for sure whether it was an honest mistake or just "business-as-usual," but it sure _seemed_ like, if I hadn't called back, I never would have gotten anything. And if I hadn't scanned the postcard before I sent it in, I wouldn't have known how to get in touch with them.
Tina said, "Well, we're not the fulfillment house, and oftentimes companies want a 'good faith deposit' that you're going to do what you say you're going to do."
I said, "I understand all of that. But even if you're not the fulfillment house, you ARE the company that promised me free gas and a free hotel stay. It is YOUR company whose name is on the postcard. And if someone wants a 'good faith deposit' from me, I'm going to remind them that THEY didn't do what THEY said they were going to do -- why should they expect more from me?"
Tina asked what I wanted. "I'm assuming you want us to pay the $35 redemption fee for you?" she asked.
I said, "No. I want what you promised. I want a voucher for $250 in free Exxon gas, and I want a voucher for a free 2-night stay at the Holiday Inn of my choice."
She was very nice. (It helped that, at the beginning of the conversation, I assured her that I wasn't at all upset with _her_ -- she was just the poor unfortunate who picked up the phone with me on the other end.) She talked for a few minutes with a "manager," and then came back and said, "Well, I'm a manager too, and I'm going to see what I can do for you. I'll talk to the other company and see if I can get you what you want. Can you give me a couple of days? My direct number is 903-565-6088. Can you call me back at the end of the week, and I'll see what I can do?"
I said I'd be happy to call back on Friday (Oct. 3).
In the meantime, I started letting people know about my frustrations. I e-mailed the U.S Attorney General's office (AskDOJ@usdoj.gov). I filed a report with the Texas Attorney General's office (http://www.oag.state.tx.us/consumer/complain.shtml). I e-mailed the Tyler Better Business Bureau (info@tyler.bbb.org). I let them know what had been going on so far, and asked them what they thought about all of this.
Well -- it turned out that I didn't get a hold of Tina Hackney again until October 13th, because she was out ill, but she did tell me that her company agreed to send me a gas card and a voucher for a hotel stay. In return, however, I needed to write a letter to the company, stating that once I received this incentives, I would not pursue further any grievances in this matter.
Here's the heart of the letter I wrote...
*****************************************************************
Executive Incentives
5400 University Blvd.
Suite 5
Tyler, TX 75707
To whom it may concern:
I spoke today again with Tina Hackney about the incentives I was promised (but never received) after calling your 888-287-5525 number. She said that I should write the following letter, and that this would guarantee my receipt of the $250 in Exxon Mobil gas and the two-night stay at a Holiday Inn which I was promised. While I am personally of the opinion that I have already met the stated requirements for receiving these incentives (i.e. calling the number and answering the questions), the conditions I was offered are so reasonable that it would be petty of me not to meet them. Therefore, I agree to the arrangement that Ms. Hackney described on the phone today. The arrangement is as follows:
• I am to receive a gift card or a gas card in the amount of $250.00 to be used to purchase Exxon Mobil gasoline. It should be able to be used like cash (i.e. not a discount coupon or a rebate program), except of course that it cannot be redeemed for cash.
• I am to receive a voucher for a two-night stay at any Holiday Inn or Holiday Inn Select that I choose. Ms. Hackney said that your company would pay for or cover any taxes or other charges that apply. (She mentioned specifically a $37.50 per person charge that is normally applied at hotels.) I am willing to stipulate that there will only be two adults staying in the room and no more. As I told Ms. Hackney, I want to be able to redeem my stay using no more than a valid picture I.D., such as a driver’s license. I do not want to have to carry any cash to the hotel. I do not want to have to provide a credit card number to the hotel. The voucher I receive is to take care of all monetary considerations relating to my reservation. (Other things, such as food, are of course my own responsibility.)
• In return, once I have received the above-mentioned incentives, I agree not to pursue further any grievances in this matter. Furthermore, as I already sent a query to the U.S. Attorney General’s office (on 9/29/08), and as I already filed a complaint with the Texas Attorney General’s office and the Tyler Better Business Bureau (both on 10/4/08), upon receipt of the above-mentioned incentives, I gladly agree to contact each of those entities and report that my complaint has been resolved to my full and complete satisfaction.
• Furthermore, since I have already brought this situation to the attention of those institutions, I will e-mail a .pdf copy of this letter to each of the addresses I contacted before, to let them know that an agreement has been reached in principle between us, and that the matter will be resolved as soon as I have received what I have been promised.
On a more personal note, I would like to express my disappointment with your company’s policies. While I have been treated with nothing but respect by every single representative with whom I have spoken on the phone, and while I am grateful for the assistance I have received from every one of them (particularly Ms. Hackney), I am dismayed by the scam that it appears your company is perpetrating. I have now spent close to a month trying to receive what I was promised on July 28th, and I am now convinced that the only reason that I am getting it is because of my persistence and my repeated calls. And now, as an added condition for receiving what I was assured many times on July 28th that I had already “earned,” I am being asked to remain quiet about it so that I “do not create embarrassment for your company.” I can only presume that this is a euphemism for “do not alert others to your deception.”
If your company makes a practice of telling members of the public that they will receive incentives “simply for calling and participating in a two minute life-style survey,” then when they do, your company should honor its obligations. To imagine that your company is on firm ethical ground when it imposes further conditions on the receipt of those considerations after the fact (i.e. voluntary gag orders) is ludicrous. The only reason that I agreed to such further conditions is because, personally, I am far more interested in receiving the incentives than fighting this particular ethical battle and, as such, these extra conditions are extremely easy for me to meet.
Signed, as in agreement,
*****************************************************************
Well -- three weeks later, we were still having trouble. The hotel voucher Ms. Hackney was trying to get for me had a 250-mile-radius stipulation and didn't give me enough flexibility in making a reservation. So Ms. Hackney suggested she just send a USPS money order for the value of an "average" hotel stay. I said that was fine. We agreed to go do some research on the cost of a hotel stay, and she said she'd call back in a week.
On November 14th, Ms. Hackney called back. She asked if it would be okay with me if she just sent a USPS money order for $450, since she was having trouble acquiring a gas card from Exxon Mobil. I said that was fine. I myself had estimated that a reasonable hotel stay would be between $200 and $250 (including the taxes, which Ms. Hackney didn't consider), but since she was affording me extra flexibility by essentially giving me cash that I could spend however I wanted, I was willing to accept the lower estimate.
Ms. Hackney said that I needed to write another letter to reflect the changes in our agreement. So -- here's my second letter...
*****************************************************************
Call Center Solutions
5400 University Blvd.
Suite 5
Tyler, TX 75707
To whom it may concern:
On October 13th, 2008, I wrote a letter to your company after I spoke with Tina Hackney about the incentives I was promised (but never received) after calling your 888-287-5525 number. In it, as per Ms. Hackney’s instructions, I wrote that once I received a gift card or a gas card in the amount of $250.00 to be used to purchase Exxon Mobil gasoline and a voucher for a two-night stay at any Holiday Inn or Holiday Inn Select of my choice, I would agree not to pursue further any grievances in this matter.
Since then, Ms. Hackney and I have spoken further. Some of this communication was precipitated by the original letter getting lost; some by Ms. Hackney’s difficulty in procuring a hotel voucher such as was described in the agreement; and most recently by Ms. Hackney’s frustration in not ever receiving the gas card she requested from Exxon Mobil, even after repeated attempts. So Ms. Hackney proposed a new solution, which I accepted. The solution is as follows:
• I am to receive a USPS money order for $450.00, mailed to me via FedEx with signature proof of delivery. The $450.00 money order is being offered now instead of the gas card and the hotel voucher. Ms. Hackney and I agreed on this figure, as the gas card would have had a value of $250.00, and we both independently arrived at a figure close to $200.00 for the value of an “average” two-night, two-adult hotel stay.
• In return, once I have received the above-mentioned money order, I agree not to pursue further any grievances in this matter.
Once again, now that it seems like this issue is about to be resolved, I would like to express my appreciation for Ms. Hackney’s efforts. From my perspective, it seems like Ms. Hackney has gone “above and beyond” her normal duties in her efforts to resolve this complaint. As events unfolded, she proposed three distinct solutions to try to remedy the problems inherent in resolving the issue of the free hotel stay. She has described to me her own frustrations about her protracted struggle in trying to secure a gas card for me. I want to thank her for her perseverance and her creativity.
I wish that I could say that Ms. Hackney’s personal heroics help cast your company in a more flattering light. Unfortunately, however, her administrative acrobatics only serve to show even more clearly just how fraudulent your company’s policies are. I am certain that your company sends out hundreds, if not thousands, of these cards at a time. And if I received this card here in Lansing, Michigan -- more than 1,000 miles from Tyler, Texas -- then I can only imagine what a wide net your company casts with these cards. The very fact that Ms. Hackney had to spend a month trying to deliver only just that which your company offered at the very beginning of this fiasco, plus the fact that Ms. Hackney ultimately was unsuccessful in delivering what your company promised (resorting instead to paying me off in cash), offers substantial proof that your company never had any intention of honoring its promises or fulfilling its subsequent obligations. For shame.
However, as a man of my word, I will continue to abide by the concessions to which I agreed in my last letter. As I did before, I will e-mail a .pdf copy of this letter to each of the addresses I previously contacted (the U.S. Attorney General’s office, the Texas Attorney General’s office, and the Tyler Better Business Bureau), to let them know that an agreement has been reached in principle between us, and that the matter will be resolved as soon as I have received what I have been promised. And upon receipt of a $450.00 money order from your company, I will contact each of those entities once more and report that my complaint has (finally!) been resolved to my satisfaction.
Signed, as in agreement,
*****************************************************************
Well -- today I received my money order! I now have $450 in cash from J. Marketing and Research! So since my grievance has been resolved to my complete satisfaction, I am trying to go further and _advocate_ for J. Marketing and Research. I'm sorry I don't have any faster solutions to offer -- my solution did take me just short of four months of intermittant effort on my part. But I was very pleased with my interactions with Ms. Hackney, and am thrilled to have an extra $450 as the holidays approach. And maybe -- now that it has been done once -- maybe the process can be streamlined for others.
I know that this company is getting a bad rap on the Internet and in the news. Perhaps if people heard my story and learned of steps that they could take to receive what they have been promised, they might also come to view their interactions with J. Marketing and Research in a more positive light. But even if nothing else comes of this, I am very pleased that I received the postcard from J. Marketing and Research back in July, and am thrilled that might be able to help others find a way to feel more positive about _their_ experiences with J. Marketing and Research, as well...
:-)
Posted by: Completely Happy... | Nov 22, 2008 2:03:54 PM
Bravo Dan!! After reading the detailed history of your experience, I realized that I am dealing with the same company, and being directed to the same person you dealt with for months!
I have spent most of the day attempting to bring closure to multiple gift offer issues I have pending with two marketing companies.
Maybe our documentation may prevent others from falling prey.
First, I will discuss the "FREE" gas and Hotel offer. Secondly, I will discuss a time share experience and bring to bear the connection of the two.
I too received the invitational survey card in the mail.
I called 888-287-5525 and completed the phone survey within 48 hours of receipt. I was told that I should record "HHG" on the card and mail it J. Marketing & Re, 1910 E SE Loop 323, Suite 294, Tyler, TX 75701. The representative stated that within 4-6 weeks I would receive the promised gifts consisting of a two (2) night stay at a Holiday Inn of my choice, as well as $250 in Exxon gas.
About the same time that I completed the survey I also received a phone call from another marketing company (Vacation Grand Getaway) inviting me to attend a no obligation time share presentation at Colonial Crossings, Williamsburg, Virginia. I agreed to attend a scheduled presentation on November 13, 2008 at 7 p.m. with my wife. I was told by the marketing representative that we would received multiple gifts consisting of:
2 MP3 Players
2 Round trip airline tickets to either Orlando, Las Vegas, Anaheim, Ca.,San Diego, Ca., Ft. Lauderdale, Washington, D.C., or Miami Beach.
1 $300 Gas voucher
2 Nights at a hotel, with the option of buying additonal nights at a corporate rate
The marketing representative stated that I should inform the receptionist at Colonial Crossings that I had been issued VIP Code VIA-NPR upon our arrival, which I did.
We attended the presentation, toured the facility with our host, and then proceeded to the front desk to received our promised gifts.
We were informed by the receptionist that the only gift she would be conveying to us was a certificate we needed to mail to obtain our two "FREE" airline vouchers. When I asked how we were to receive the other gifts offered, she said that is was the responsibility of the marketing company to provide them to us in approximately 4-6 weeks.
Shortly after our visit to Williamsburg to attend the presentation, I mailed the form to obtain our two "FREE" airline vouchers.
The latter part of November 2008 I received a letter from Spirit, 2455 E Sunrise Blvd, Suite Mezzanine, Fort Lauderdale, Fl 33304, dated 11/21/08, confirming registration of my valid certificate and stating that upon receipt of a $100.00 reservation deposit from me that they would provide via mail or email the website where I could select my preferred travel itinerary.
By the way, there was NO phone number on the letter for me to call and discuss any issues I might have before sending $100 to them. I'm sure that many readers have heard horror stories about sending deposits to various Florida travel agencies.
Today I contacted a Colonial Crossings representative to discuss my concerns about the undelivered gifts and the process for obtaining them.
Here's where the tie between the "FREE" gas and hotel offer and my gifts from the time share presentation happens!!
I was told by the Colonial Crossings representative that I should not be concerned with paying the $100 reservation fee to Spirit. I was told they have a good track record and few complaints.
Spirit's letter states that my $100 fee will be applied to travel fees and associated taxes for ticketing. Any remaining balance will be refunded within 10 days prior to my confirmed departure.
As far as the other gifts from our time share presentation go, I was told by the Colonial Williamsburg representative that there is a slight snag in the marketing company area. I guess there is a primary marketing company (Vacation Grand Getaway) and a secondary marketing company called "J MARKETING & RESEARCH." I guess Vacation Grand Getaway has subcontracted with J Marketing & Reseach. I was told that I should call the secondary marketing company and ask for "TINA HACKNEY" at 903-565-6088. I guess Ms. HACKNEY and her marketing company are truly diversified.
Based on this revelation, I should expect that Ms. Hackney should be able to address the issues pertaining to my "FREE" 2 night hotel stay and $250 worth of Exxon gas offer, as well as the undelivered gifts due me from the time share presentation.
After speaking with the Colonial Crossings representative I did a whitepage search for J. Marketing in Tyler, Tx and saw the link about the probable gas and hotel scam. When I started to read the various inputs I was amazed when I read your experience and realized I was being directed to Ms. Hackney for resolution of my issues.
Come Monday morning I will see what happens. Thanks again for sharing.
Posted by: Don (Virginia Beach, Va) | Jan 4, 2009 6:06:27 PM
Sorry, my "Bravo Dan" was intended for "Completely Happy" for his detailed writeup.
Posted by: Don (Virginia Beach, Va) | Jan 4, 2009 6:14:19 PM
Dan, I'm from michigan.. got the same card.. Doing the same details as you went through.. Get ahold of me..
nookster1115@aol.com
John
Posted by: John | Jan 9, 2009 7:03:17 PM
Anyone out there that agrees that there is a strong possibility that J Mareketing & Research located at 1910 ESE Loop 323, STE 294, in Tyler, Texas 75701 is deserving of some sort of class action law suit for false advertising? I finally had an opportunity to speak with them on the phone following my writeup above. I was told that Ms. Hackney as not available to speak with me on the phone, however her assistant said he would assist me. I explained that I found others were having similiar problems getting what they had been promised for taking the 2 minute survey. I also told him I wanted to know what they were doing about sending me my "FREE GIFTS" for my visit to the time share presentation in Williamsburg, VA. When I asked him if I could speak to Ms. Hackney regarding a settlement similiar to the one she gave to "Completely Happy" he told me he would speak with her. He retuned to the phone and told me Ms. Hackney told him her settlement with Completely Happy was based on an "inexperienced employee" giving out bum scoop. That settlement was an isolated case and they would be sending me my "FREE GIFTS" in their next mailing. A couple of days ago I did receive in the mail several certificates. For the 2 minute survey I was supposed to receive two (2) night stay at a Holiday Inn of my choice, as well as $250 in Exxon gas. J Marketing only sent a certificate for the hotel, the promised gas voucher was not in the envelope. After reading the certificate for the hotel I found that they want me to send them a one-time redemption fee of $35.00 so they can then mail me a reservation form to return along with $60.00 to cover some sort of room rate tax. WHAT HAPPENED TO FREE? WHERE'S MY FREE GAS VOUCHER? The promised "FREE GIFTS" for our visit to Colonial Crossings in Williamsburg, VA are about as bogus as the 2 minute survey gifts. We were promised the following free gifts for attending the time share presentation:
2 MP3 Players
2 Round trip airline tickets to either Orlando, Las Vegas, Anaheim, Ca.,San Diego, Ca., Ft. Lauderdale, Washington, D.C., or Miami Beach.
1 $300 Gas voucher
2 Nights at a hotel, with the option of buying additonal nights at a corporate rate
J Marketing sent me a voucher for the MP3 players that require me to pay shipping and handling of $16.95 if I want one. WHAT HAPPENED TO FREE?
The $300 Gas voucher is also a farse. Again, they want me to send them $35.00 so they can then send me a registration form. Bottom line with the gas, I have to spend $100 a month on gas and then send them the receipts so they can send me $25.00 once a month. If, I purchase $100 in gas each month it will take me 12 months to claim my "FREE GAS," plus I will have to do a lot of clerical work and coordinate with J Marketing. My "FREE HOTEL" certificate requires a $40.00 deposit to obtain my registration activation form. Then I have to send them a tax deposit of $75.00. To top things off I have no assurance that I will get a specific date for my hotel stay. I have to provide multiple dates so they can find an available slot.
As I stated in my initial writeup, I mailed the voucher for the "FREE AIRLINE" tickets and did receive an offer to send them $100 so I could get started on my flight reservations.
Bottom line for me is simple. I feel people are being lured into these offers based on deceptive marketing and unethical people. As I am retired, I do have the time to make calls, send emails, and write letters. I plan to discuss all of these issues with Ms. Hackey. If she is not able to provide me with some form of acceptable and resonable resolution, I plan to file compaints with the DOJ, BBB and other legal agencies. My advise at this point in time is simple:
BE WARE !!
Posted by: Don (Virginia Beach, Va) | Jan 21, 2009 10:55:00 PM
This is absolutely a scam. I used to work there, but didn't know it at the time. This is three years later, and I'm just finding out about this today. I worked there for a month, and it was just too fishy. Miss Hackney is a lovely woman, but she doesn't make the rules. The owner of the branch in Tyler is named Mona Smith, a real piece of work.
They are operating in a building right next door to my church, and I would love to see them shut down. My one regret in that would be if Tina Hackney got caught up in it, as she really is a sweet lady. But if she knows all the things that this company does, maybe she's not as sweet as I thought... :(
Posted by: Secret | Sep 18, 2009 4:42:45 PM
Excuse me, Mona Smith is not the owner, the owner is a woman named Theresa, and I can't remember her last name. SHE is the piece of work I was talking about, Mona just works there. But really, the whole operation is a marvel of human's trecherous and deceitful nature. :(
Posted by: Secret | Sep 18, 2009 5:37:18 PM
The owner is registered as Charles A. Jackson with the Smith County business registry office. If you have different info, I need it. I sued the owner in small claims, got my judgement and am now trying to get discovery on his assets.
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