Koozie Notes

Number 4

DSC_1272
Originally uploaded by Koozie.

Last week, our family was blessed with the birth of daughter #4. She arrived with all of her fingers and toes and we are extremely thankful for this blessing.

Since bringing her home from the hospital, things have been pretty hectic around the house. We still have to take of our other three daughters and our family and friends have been providing support and chipping in with the household duties.

-Chris

Copilot: Easy Remote Admin Tool

Yesterday, I finally had a reason to try out Fog Creek's Copilot remote control service and I was pleased with the result.

I've been working from home the last few days and I needed to help out a user with their vexing computer problem.  I tried walking the user though their issue, from memory mind you, without much success.  I find it really hard trying to describe every single element on a GUI form and dialog box, so the user can follow along.  [For those of you with telephone tech support experience, you know this pain]

Like other desktop remote control products, Copilot provides remotely control of the user's computer and allows you to *See* their problem.  The service provides a pretty easy install method and $5.00 seemed like a good price point to pain threshold.  Once under remote control, I had their issue resolved in under five minutes, including spending some time on user training.

-Chris